BES Consulting

Management consulting for mission-driven organizations

Author: Brynn

  • How to build resilience with revenue diversification

    How to build resilience with revenue diversification

    Nonprofit leaders today are navigating a financial landscape unlike any we’ve seen before. The Nonprofit Finance Fund’s 2025 Survey found that 86% of nonprofit respondents are affected by inflation and rising operating costs, 84% are expecting funding cuts, and 85% are managing increased demand for services. These “colliding crises” are putting new pressures on organizations that have historically been managed sustainably. The reality is clear: what got us here may not get us there.

    To sustain your impact, your operating model may need to be reimagined – and revenue diversification is one strong option. Revenue diversification isn’t necessarily about “adding more streams” – it’s about building a balanced, resilient portfolio that matches your organization’s capacity, mitigates risks, and creates room for growth.


    What Is Revenue Diversification?

    At its core, revenue diversification is a strategy that uses multiple, complementary income streams to reduce your reliance on any single funder or source. Done well, it helps nonprofits:

    • Spread risk across multiple streams
    • Increase flexibility in how dollars are used
    • Strengthen long-term stability and resilience

    Research shows that 7 in 10 nonprofit leaders believe they need more revenue streams to protect against financial pressures. But diversification is also a balancing act. Too few streams, and you’re overexposed to risk. Too many streams, and your team is fragmented, stretched thin, and unable to operate effectively. That’s why I recommend smart diversification – carefully selected revenue streams that support both stability and mission.


    Three Criteria for Smart Diversification

    To achieve “smart diversification”, you can evaluate potential revenue streams against three core criteria:

    1. Impact – Does this income stream have real potential to impact your mission and your bottom line? Prioritize revenue that supports your mission while demonstrating a positive trajectory, healthy profit margins, and a solid return on investment. To avoid over-fragmentation, think about whether the income stream has the potential to grow into a meaningful portion of your budget over time.
    2. Effort – Does your organization have (or can it reasonably build) the capacity to deliver? Assess whether your team has the time and relevant skillsets to pursue this income stream. Also, think about the systems and processes you may need – for example, CRM, donor management, and grant tracking tools. If some of these are not yet in place, do you have the resources to build them before moving forward?
    3. Risk – Is this income stream relatively stable and predictable? A thorough and honest risk assessment is vital to protect your organization. Consider whether the revenue source may be volatile, especially if you are considering it as a recurring income stream. Also consider funding restrictions, and whether further restricted funding may hinder your organization’s liquidity.

    These three criteria can keep you from spreading your organization too thin and ensure your diversification efforts support true sustainability.


    Are You Ready to Diversify?

    If you’ve run your ideas through the smart diversification criteria, you may feel confident in taking the next step. But before you do so, it’s worth pausing to ask: is your organization truly ready? Diversification only works if your organization is well-positioned to support it. Building a revenue stream requires upfront investment, staff time, and board alignment – without these, even the best idea can become a costly distraction.

    Here is a readiness checklist to consider before you begin. Your organization should have:

    • At least three years of reliable financial data
    • Two or more stable, existing revenue streams
    • Systems to track income and expenses by stream or program
    • Board and leadership buy-in to test new ideas
    • Dedicated staff member to “champion” revenue development
    • Resources (time, money, tools) for upfront investment

    If most of these boxes are checked, your organization is well-positioned to explore revenue diversification. If not, your best investment right now may be strengthening your foundation – so that when you do diversify, your organization is set up for success.


    Key Takeaways

    Revenue diversification isn’t always about having more income streams – it’s about having the right mix of streams to balance capacity and stability.

    By grounding your decisions in smart diversification principles and assessing your organization’s readiness before diving in, you can confidently build sustainability and resilience.


    Interested in exploring revenue diversification? Reach out to Brynn at brynn@brynnelcocksmart.com.

    Brynn Elcock Smart is a management consultant helping mission-driven organizations operate sustainably through business planning & strategy. She has advised leaders across education, child welfare, workforce development, aging, food security, arts & culture, and more.

  • Case study: Strategic planning for senior living tech organization

    Case study: Strategic planning for senior living tech organization

    Sub-sector: Human services
    Client
    : Senior Living Tech Organization
    Service
    : Strategic planning


    The Client
    The Senior Living Tech Organization has a mission to create safer environments for older adults, through AI-powered fall detection and management.

    The Problem
    Still in its early stages, the organization needed a clear strategy to identify their target audience, position themselves in the marketplace, and build a sustainable path forward.

    Our Solution
    We worked together to design a comprehensive strategic plan, including:

    • Stakeholder & market research through interviews and secondary research to clarify the target audience and their needs
    • Industry analysis to define the organization’s differentiators and learn from best-in-class models in the field
    • Business model & pricing to balance affordable access for senior living communities with financial sustainability for the organization

    Our Results
    The plan provided clarity on both who the organization should serve and how to position itself for growth. With a strong strategic roadmap, the organization is now better equipped to focus on its highest-impact market segments, demonstrate its value to partners and funders, and move confidently into the next stage of growth.

    In the words of the CEO:

    “Brynn’s ability to see the big picture, efficiently identify key focus areas and craft comprehensive strategies to drive a mission forward makes her an invaluable asset to any organization.”

    Want to build your organization’s strategy?
    I’d love to help. Reach out at brynn@brynnelcocksmart.com.


    Brynn Elcock Smart is a management consultant helping mission-driven organizations operate sustainably through business planning & strategy. She has advised leaders across education, child welfare, workforce development, aging, food security, arts & culture, and more.

  • Case study: Business planning for foster care organization

    Case study: Business planning for foster care organization

    Sub-sector: Human services
    Client
    : Foster Care Organization
    Service
    : Business planning


    The Client
    The Foster Care Organization exists to ensure every child in need finds a stable and loving home. The organization focuses on improving the recruitment and retention of foster carers, to build a stronger pipeline of available homes for vulnerable children.

    The Problem
    The organization’s vision and impact were clear, but without a long-term financial roadmap, it was difficult to prove sustainability, scale programming, or confidently pursue new funding opportunities.

    Our Solution
    We engaged in a partnership to guide the strategic direction and design a sustainable business model to underpin its growth. Together, we built an operating model and financial framework, including:

    • A 5-year financial forecast to guide long-term planning
    • Pricing strategies to optimize revenues and strengthen income streams
    • Sustainable cost structures, including the strategic use of contractors and selective full-time hires
    • An earned income system designed to create more consistent, reliable cash flow

    Our Results
    With a well-defined strategy and clear financial roadmap, our work provided a solid foundation for long-term planning and decision-making. The business model proved financial and operational sustainability, laying the groundwork for the organization to secure funding, scale its programming, and make smart hiring decisions.

    In the words of the CEO:

    Brynn was exceptional, in terms of skill, professionalism and ease to work with. Her work is already helping to shape the organizational strategy and is informing conversations we are having as well as giving evidence to potential funders.”

    Want to strengthen your organization’s financial sustainability?
    I’d love to help. Reach out at brynn@brynnelcocksmart.com.


    Brynn Elcock Smart is a management consultant helping mission-driven organizations operate sustainably through business planning & strategy. She has advised leaders across education, child welfare, workforce development, aging, food security, arts & culture, and more.